![]() ![]() Iacobucci, D., Ostrom, A.: Gender differences in the impact of core and relational aspects of services on the evaluation of service encounters. Huarng, K.-H., Yu, T.K.-H.: Healthcare expenditure with causal recipes. Huarng, K.-H.: Configural theory for ICT development. Howat, G., Absher, J., Crilley, G., Milne, I.: Measuring customer service quality in sports and leisure centres. Hellier, P.K., Geursen, G.M., Carr, R.A., Rickard, J.A.: Customer repurchase intention: a general structural equation model. ![]() Han, H., Back, K.J., Barrett, B.: Influencing factors on restaurant customers’ revisit intention: the roles of emotions and switching barriers. Habib, K.M.N., Kattan, L., Islam, M.: Model of personal attitudes towards transit service quality. Gountas, J., Gountas, S.: Personality orientations, emotional states, customer satisfaction, and intention to repurchase. 3(1), 1–22 (2000)Ĭheng, Chih-Chiang, Shyu, Joseph Z.: An evaluation on light rail route alternative in the metropolitan Hsin-chu area. 35(3), 35 (1994)Ĭhelladurai, P., Chang, K.: Targets and standards of quality in sports services. 14(1), 60–72 (2007)Ĭhan, W.Y., To, K.M., Chu, W.C.: Desire for experiential travel, avoidance of rituality and social esteem: an empirical study of consumer response to tourism innovation. 20(3), 187–208 (2003)Ĭaro, L.M., Garcia, J.A.M.: Measuring perceived service quality in urgent transport service. 68(11), 2272–2278 (2015)īutcher, K.: Differential impact of social influence in the hospitality encounter. Quant 48(1), 337–345 (2014)īerbegal-Mirabent, J., Ribeiro-Soriano, D.E., García, J.L.S.: Can a magic recipe foster university spin-off creation? J. 10(4), 365–381 (2008)Īntonucci, L., Crocetta, C., d’Ovidio, F.D., Toma, E.: Passenger satisfaction: a multi-group analysis. 12, 125–143 (1993)Īnderson, S., Pearo, L.K., Widener, S.K.: Drivers of service satisfaction linking customer satisfaction to the service concept and customer characteristics. This empirical study elucidates the causal complexity for passengers’ intentions to re-ride, and contributes to theory and practice in the domains of both transportation marketing and consumer behavior.Īnderson, E.W., Sullivan, M.W.: The antecedents and consequences of customer satisfaction for firms. The motivation to ride is an important condition in fsQCA and should not be eliminated as MRA suggests. The latter explains outcome more comprehensively than the former. FsQCA identifies seven complex antecedent paths that are responsible for strong intentions to re-ride. MRA reveals that satisfaction with facilities, service satisfaction, ride convenience, and service range are together responsible for the strong intentions of passengers to re-ride. The two methods yield completely different results. Multiple regression analysis (MRA) and fuzzy set qualitative comparative analysis (fsQCA) are utilized to test proposed research framework. The number of valid samples thus obtained was 228. This work involves a carefully designed questionnaire, and uses both web-based and paper-based questionnaire surveys to collect data. The very high passenger capacity includes passengers who are on their first ride but, to a much greater extent, passengers who are re-riding. The conveyance of interest is the Puyuma Express because its transport service last year carries out the overall electrified era in eastern Taiwan and its vast passenger capacity breaks the record over the past 128 years. This study explores the relationship among service range, ride convenience, motivation to ride, satisfaction with facilities, service satisfaction, and intention to re-ride. ![]()
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